7801 Deercreek Club Rd., Jacksonville, FL 32256

Mortgage relief is on the way

Mortgage relief is on the way

For those unable to pay their mortgage due to a loss of income related to COVID-19, help is on the way.

The City of Jacksonville’s Housing and Community Development Division is distributing more than $4 million of federal funds to Duval County residents who are unable to make their payments. The Mortgage Relief Program will begin accepting applications on Wednesday, March 31 at 8 a.m.

Individuals requesting assistance must be the owner and occupant of the property. The program will provide up to six months of delinquent mortgage payments or $7,500, whichever is less. Payments will be made directly to the mortgage company.

Federal guidelines require qualifying individuals and families to have an income that falls below 80% of the area median income. The requirements are as follows:

Household size

Total Income

One person

Two people

Three people

Four people

Five people

Six people

Seven people

Eight people










In addition to the income prerequisite, applicants must provide proof of delinquency, as well as a W-9 form from their lender. Obtaining these documents will be the responsibility of the applicant and are mandatory.

Those interested in the program are strongly encouraged to create a MyJax account before applying. The same website and account will be used for the application process. Individuals can create a MyJax account at: myjax.custhelp.com. While individuals may create a MyJax account immediately, the application process will not begin until Wednesday, March 31, at 8 a.m.

Grants will be awarded on a first-come, first-served basis. For additional information, please call (904) 630-2489 (CITY).