7801 Deercreek Club Rd., Jacksonville, FL 32256
REALTORS® using older eKey® app versions and 3G-based devises from Supra need to be aware of several changes coming in the new year. Effective December 31, 2021, Supra will shut down an earlier generation of its e-Key server. Because this server supports the oldest versions of the eKey app, it is important that all keyholders confirm that they have the latest version of the eKey app. REALTORS® affected by this change should have received an email directly from the company dated December 15.
Also, beginning in January 2022, cellular providers will begin turning off their 3G networks. The providers are taking this step because as technology evolves and improves, the older services need to be removed. For eKey users that are using older devises, Supra suggests that REALTORS® check with their cellular providers to determine if their phone requires a 3G network to function.
To run the current eKey app, REALTORS® should confirm that their eKey device, operating system, and eKey app meet the minimum requirements. Please review the following detailed guidance:
To check the eKEY app version you have, please follow these steps:
1. Open the eKEY app2. Tap the MORE icon on the bottom right3. Tap on ABOUT eKEY App4. The version number will be display at the top right of the screen. If your version is below 220.127.116.110, please go to the App Store and download the newest version.
1. Open the eKEY app2. Swipe screen to left3. Tap the ABOUT Icon. The version number will be displayed. If the eKEY app is below 18.104.22.1688, please go to the Google Play store and download the newest version.
Do you already have automatic app updates turned on? The current eKEY app version automatically pushes to your device. Do you rely on manual app updates? If you do not have automatic updates turned on, please update your eKEY app by searching for “supra ekey” in the App store or Google Play. Download and install the current eKEY app.
Questions? Contact Supra’s agent support line at 1-877-699-6787 or email the company at email@example.com.
Return to News and Events