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Lockbox | Key Services

NEFAR members may purchase lockboxes and establish eKEY service at all five NEFAR Service Centers.

Pricing information is available by contacting NEFAR Member Services: Membership@NEFAR.org or 904-394-9494, ext. 1602.


eKEYs

Electronic Keys (e-KEYS) are devices such as SmartPhones or tablets that you buy outside of NEFAR. You use this device to open your lockbox via an eKEY application. The eKEY uses your phone / tablet’s wireless communications to let you conduct business anywhere. Many Android and Apple phones and tablets are compatible: click on this Compatible eKEY Device List to determine the compatibility of yours. Devices not on the compatibility list may still work, although your user experience may vary, as the devices on the list have been thoroughly tested by Supra and provide the highest possible user experience.

Supra also offers a
Supra eKEYQuickStart form that shows you how to download, install, or update the eKEY app.

Two service levels are available: eKEY Basic for common keybox functions, and eKEY Professional  which includes basic capability plus additional tools such as MLS data stored on your phone, linking the listings to Google maps, and displaying showing details on your phone.

eKEY service fees are paid directly to SUPRA by monthly deductions from your credit card. SUPRA does not discontinue fees charged to your credit card even if you stop using your eKEY or your credit card expires. Fees continue to accrue until you contact NEFAR in writing to cancel.


Lockboxes


NEFAR contracts with Supra for the iBox BT LE model of lockbox (also referred to as a keybox). More models of smartphones and tablets communicate directly with the iBox BT LE than any other Supra keybox.

iBox BT LE is equipped with a large key container that can hold both gate cards and keys. The shackle is completely removed from the lockbox for easy handling when placing the lockbox on a property.
Here is a pictorial that shows how to open or check the shackle code on a lockbox.

The iBox BT LE communicates directly with most phones or tablets via infrared (IR), Bluetooth (BT), and Low-Energy Bluetooth (BT LE) technologies.
Note: iPhone and iPad devices released before the iPhone 4S require a small adapter to communicate with iBox BT LE keyboxes.


Supra Support


Online Supra support
is available 24 hours a day, seven days a week.

Supra Support is also accessible by telephone at 1-877-699-6787, 8 a.m. to 10 p.m. eastern time, seven days a week.

Complete information on Supra products is at http://www.supraekey.com/Pages/Home.aspx.


Supra Key System Access for Non-NEFAR Members
If you are a Realtor member of a cooperating Realtor association, NEFAR will grant you courtesy access to its Supra Key Access system. Click here for a Request for Supra Key System Co-Op Access form.


Frequently Asked Questions

Can NEFAR provide me with the shackle code for my lockbox?
You will be given the shackle code if the lockbox is assigned to you and your identity as the owner of the lockbox can be verified. Shackle codes are not provided to anyone other than the person to whom the lockbox is assigned.      

Why do I get feedback on lockboxes that I do not own?
This typically occurs when you have released the shackle of a lockbox that you do not own. For more information, contact Supra.

Does NEFAR buy back lockboxes from members?
No. You can, however, sell your lockboxes to another NEFAR member. The seller must notify NEFAR in writing of this transaction, providing the name and firm of both the seller and buyer, as well as the full serial number(s) of the lockbox(es) sold.