7801 Deercreek Club Rd., Jacksonville, FL 32256

About / Contact / Join

All the basics are here: how to join, a lockbox / key overview, contact details for Service Center locations, staff, and the leadership team, and a list of NEFAR's task forces, councils, and committees.

Locations | Staff

(904) 394-9494

One easy-to-remember number connects you to all NEFAR and NEFMLS staff at all five Service Centers.

Temporary Change in Operations
  • Due to COVID-19, all NEFAR Service Centers are currently closed to walk-in visits. This includes visits for members services and visits to NEFAR staff. Member services, including making changes to NEFAR records, purchasing lockboxes, activating Supra eKEY services, etc. is being conducted digitally.  
  • NEFAR Education Hotline / Class Registration - ext. 1650
  • Member Services - ext. 1602 (all lockbox, keys, member contact updates and questions, excluding Supra technical issues) / Membership@NEFAR.com.
  • NEFMLS Member Services (includes class registration) - ext. 1603 / Services@realMLS.com.
  • flexMLS Technical Support only - 888-525-4747. This number is to FBS Data (the creators of flexMLS), to be used for technical questions on flexMLS use only. It is not for MLS accounting / dues, member record questions or changes, MMT, or any other aspect of NEFMLS services.
  • Metro Market Trends - ext. 1225

The Resource Center -
Headquarters Service Center

7801 Deercreek Club Rd.
Jacksonville, FL 32256
NEFMLS: add Ste. 1 to address
NEFMLS Fax: (904) 296-6181

Beaches Service Center
4130 S. Third St.
Jacksonville Beach, FL 32250
Direct line: (904) 249-5171

Putnam Service Center
Open Tuesday and Thursday only.
1723 Reid St.
Palatka, FL 32177
Direct line: (386) 325-2965

Southwest Service Center
550 Wells Rd., Ste. 12
Orange Park, FL 32073
Direct line: (904) 541-0104

St. Johns Service Center
Open Monday, Wednesday, Friday only.
475 W. Town Place, Ste. 120
St. Augustine, FL 32092 (World Golf Village)
Direct line: (904) 417-6051





Claire Denning

Claire Denning - Member Services Coordinator

(904) 394-9494 ext. 1218

Processes new member applications, updates member records and handles member reinstatement. Issues lockbox keys and sells lockboxes at the Resource Center.

Debbie Dermody

Debbie Dermody - Beaches Area Manager


Processes new member and firm applications, updates member records and handles member reinstatement. Issues lockbox keys and sells lockboxes and flier boxes. Liaison to Beaches and Ponte Vedra Councils.

Glenn East

Glenn East - Chief Executive Officer


Reporting to the Board of Directors, oversees all NEFAR departments. Liaison to the Executive Committee, Board of Directors, Budget & Finance, Forms Task Force, Leadership Academy Task Force, Community Affairs Task Force and Mandarin Council. NEFAR liaison to Florida Realtors, NAR, NEFAR Charitable Foundation, and the John Staninger Memorial Foundation. Serves as Treasurer for Florida Realtors' District One Corp. and is the qualifying broker of NEFAR's Real Estate School.

Nancy Garcia

Nancy Garcia - Government Affairs Director


Monitors local, state and federal legislative and regulatory activities impacting NEFAR, recommends and advances NEFAR's responses/positions. Serves as chief lobbyist and political advisor for Legislative Committee, Candidate Screening Task Force, and Board of Directors. Primary fundraiser for Realtors Political Action Committee (RPAC).

Joshua Garrett

Joshua Garrett - Creative Director


Manages the NEFAR brand across all mediums and platforms, internal and external. Oversees and takes an active role in the planning, design, production and distribution of all NEFAR marketing and communication efforts. Serves as the in-house graphic artist, photographer and website manager/designer.

Marcia Hodgson

Marcia Hodgson - Communications Director

(904) 394-9494 ext.1213

NEFAR’s liaison with the media, providing press releases on market stats, housing trends and other NEFAR news of interest to the community. Works closely with the creative director by providing communications about NEFAR and its membership, including in-house copy and original stories of specific interest that can be viewed on NEFAR.com. Assists in the coordination of NEFAR events.

Joy Huber

Joy Huber - Education & Professional Development Coordinator


Assists with coordination of NEFAR's education program, including course materials and reminders, equipment, and reporting CE credits to the DBPR.

Kristina Klausser

Kristina Klausser - Government Affairs Coordinator


Organizes and administers RPAC and Government Affairs department events and projects, including candidate screening and Great American Realtor Day. Liaison to Global Business Council and Young Professionals Network (YPN).

Celeta McClamma

Celeta McClamma - Systems and Accounting Manager

904-394-9494, ext. 1201

Handles NEFAR's accounting / billing functions and office systems, including oversight of the member database. Liaison to Mandarin Council.

Angela Meeks

Angela Meeks - Compliance Administrator

904-394-9494, ext. 1242

Enforces NEFAR, Florida Realtors and National Association of Realtors membership policies by monitoring DBPR licensing information and ensuring NEFAR members are properly licensed; a requirement for NEFAR membership. Audits NEFAR firm records to ensure that DBPR and NAR records are in accordance. Notifies brokers and follows through to resolution when discrepancies are found.

Evonne Moody

Evonne Moody - Southwest Area Manager


Processes new member applications, updates member records and handles member reinstatement. Issues lockbox keys and sells lockboxes and flier boxes. Liaison to Southwest Council.

Susan Rodehaver

Susan Rodehaver - Professional Standards Administrator


Administers NEFAR's ethics complaint and arbitration processes. Realtors are bound to adhere to NAR's Code of Ethics and NEFMLS members must abide by the Arbitration process. Liaison to Historic Area Council.

Deanna Sims

Deanna Sims - Director of Education & Professional Development


Organizes, plans, and markets educational programs and activities for all members of NEFAR. Works with state, national and other local REALTOR® organizations to provide educational opportunities and courses leading to professional designations and certifications.

Kristy Walker

Kristy Walker - Assistant Director of Education & Professional Development


Assists with the organization, planning and marketing of educational programs and activities for all members of NEFAR. Works with state, national and other local REALTOR® organizations to provide educational opportunities and courses leading to professional designations and certifications.

Savannah Williams

Savannah Williams - Putnam / St. Johns Area Manager

386-325-2965 Putnam / 904-417-6061 St. Johns

Processes new member and firm applications, updates member records and handles member reinstatement. Issues lockbox keys and sells lockboxes and flier boxes. Liaison to Putnam Council and St. Johns Council. Coordinates NEFAR Charity Bass Fishing Tournament.




Melissa Alberto

Melissa Alberto - Trainer/Help Desk

904-394-9494, ext. 1222

Serves as realMLS Training Coordinator for the MLS system as well as third party applications and is a member of the realMLS Help Desk team.

Joe Balla

Joe Balla - Sr. IT Administrator

904-394-9494, ext. 1280

Oversees NEFMLS system administration. Maintains NEFMLS websites realMLS.com and realtywebhomesforsale.com. Designs, implements and monitors search engine optimization and maintains mmtsearchnet.com for Metro Market Trends, a subsidiary of NEFMLS. Resolves RETS data issues as necessary, ensures MLS data is RESO certified, conducts MLS data analysis to ensure timely and accurate data, creates and maintains new MLS reports and works with NEFMLS provider FBS to implement data sharing with participating MLS'.

Taylor Carter

Taylor Carter - MLS Membership Administrator

904-394-9494, ext. 1219

Directs NEFMLS inquiries to the appropriate department and assists in processing new membership information and membership questions.

Jeremy Cox

Jeremy Cox - Trainer / Tech Specialist

904-394-9494, ext. 1212

Designs, delivers and updates training programs for NEFMLS and its subsidiary, Metro Market Trends. Develops online / webinar training classes. Classroom curriculums include the Flexmls system, NEFMLS products and services for members, and Metro Market Trends property data research platform, SearchNet.

Piper Curry

Piper Curry - MLS Administrative Assistant

904-394-9494, ext. 1203

Directs NEFMLS inquiries to appropriate areas / persons. Processes and archives member applications and assists with other membership duties. Performs a variety of administrative tasks and supports membership events, as needed.

Sonja Harmon

Sonja Harmon - MLS Membership Compliance Administrator

904-394-9494, ext. 1235

Works with NEFMLS members to ensure their licensing information is accurate and current. Processes member and firm applications, updates member records and handles member reinstatement.

Luke James

Luke James - IT Manager

904-394-9494, ext. 1233

Responsible for realMLS.com's network operations and communications. Coordinates with NEFMLS subsidiary, Metro Markets Trends, on technical issues such as disaster recovery plans and support.

Nicole Jensen

Nicole Jensen - Chief Executive Officer

904-394-9494, ext. 1240

Oversees all departments within the NEFMLS and its subsidiary, Metro Market Trends (MMT). MMT provides public record data for all of Florida and selected Alabama counties.

Victor Melendez

Victor Melendez - Asst. IT Administrator

904-394-9494, ext. 1297

Assists with monitoring and ensuring NEFMLS data is secure and in compliance with standards.

Alan Posey

Alan Posey - Technical Specialist / Training

904-394-9494, ext. 1221

Provides a variety of technical support to members; with a focus on Flexmls. Assists in coordinating changes to the Flexmls system and maintains updated system information. Conducts Flexmls training courses.

Della Sartor

Della Sartor - MLS Membership Administrator

904-394-9494, ext. 1215

Processes member applications, updates member records and handles member reinstatements. Also assists with Metro Market Trends account activity.

Lois Scheiber

Lois Scheiber - Marketing / Communications

904-394-9494, ext. 1226

Manages marketing, advertising, and communications activities for NEFMLS and its subsidiary, Metro Market Trends (MMT). Oversees web design for both realMLS and MMT and monitors MMT sales activity.

Dana Thomas

Dana Thomas - Technical Specialist / Training

904-394-9494, ext. 1220

Provides Flexmls technical support to members. Serves as the training coordinator for Flexmls classes as well as other partnered education programs provided by realMLS.com. Assists in processing data compliance issues within the NEFMLS system.

Amy Trujillo

Amy Trujillo - Chief Administrative Officer

904-394-9494, ext. 1232

Manages human resources duties for NEFMLS and Metro Market Trends. Handles NEFMLS account receivables / payables, MMT account payables and assists with MMT account receivables. Oversees NEFMLS membership staff. Handles daily office management including office equipment and membership documentation.

Kimberly Wiggins

Kimberly Wiggins - Chief Operating Officer

904-394-9494, ext. 1223

Oversees the daily functions of the NEFMLS ranging from technical to customer service. Coordinates and implements all special projects involving NEFMLS services. Participates in planning and budgeting for NEFMLS operations.

Sarah Yerington

Sarah Yerington - Accountant

904-394-9494, ext. 1229

Oversees daily banking activity and maintains banking and investment relationships for NEFMLS and its subsidiary, Metro Market Trends. Responsible for financial reporting, budgeting and coordination of independent audits.